Scope and app boundaries
This Privacy Policy applies only to the PopHops web app and related website experience. It does not apply to PopHops mobile apps, scanner apps, builder apps, or other PopHops products that publish separate policies.
Information we collect
We collect data directly from you, from how you use this web app, and from device or browser signals.
- Information you submit through web forms, such as name, organization, email, phone number, and message details.
- Website usage data, such as pages viewed, clicks, referrer, and session timestamps.
- Technical data such as IP address, device type, browser type, operating system, cookie identifiers, and session diagnostics.
- Support communications and optional feedback you provide to our team.
How we use information and GDPR legal bases
We use collected information to operate and secure the web app, provide support, and improve site performance. For users in the EEA and UK, we process personal data under one or more GDPR lawful bases.
- Deliver, secure, and maintain this web app and related website pages.
- Respond to inquiries, demo requests, and other form submissions.
- Detect abuse, fraud, or policy violations and maintain platform safety.
- Analyze site usage to improve reliability, usability, and performance.
- Send service messages, legal notices, and account-related notifications when applicable.
- Lawful bases we rely on include performance of a contract, legitimate interests, consent (where required), and legal obligations.
How information is shared
We do not sell personal information. We share data only as needed to run the service and meet legal obligations.
- Service providers that support infrastructure, analytics, communication, form handling, or security.
- Legal and regulatory parties when disclosure is required by law or to protect rights and safety.
Cookies and analytics
PopHops uses cookies and similar technologies for login sessions, feature performance, and analytics in the web app. You can control cookies in your browser settings. Where required by law, we request consent before using non-essential cookies.
International data transfers
PopHops may process personal data in the United States and other countries where our service providers operate.
- When GDPR applies and data is transferred outside the EEA or UK, we use recognized safeguards such as Standard Contractual Clauses or equivalent mechanisms.
- You can request additional information about transfer safeguards by contacting privacy@pophops.co.
Data retention and security
We retain personal information for as long as needed to operate services, comply with legal obligations, resolve disputes, and enforce agreements.
- Access controls, encryption, and monitoring are used to protect platform data.
- Only authorized personnel and approved vendors can access sensitive systems.
- No transmission or storage system is guaranteed to be perfectly secure.
Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or export your personal data, or to object to specific processing activities.
- If you are in the EEA or UK, you may request access, rectification, erasure, restriction, data portability, and objection to processing in certain circumstances.
- If we rely on consent, you may withdraw consent at any time without affecting prior lawful processing.
- You may lodge a complaint with your local data protection authority if you believe our processing violates applicable law.
How to exercise GDPR rights
To submit a privacy request, email privacy@pophops.co from the account linked to your request or provide enough details for verification.
- We may ask for additional information to verify your identity before fulfilling certain requests.
- We respond within the timelines required by applicable law, typically within one month for GDPR requests unless an extension is permitted.
Children and age requirements
PopHops services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Policy updates and contact
We may update this policy from time to time. Material updates will be reflected on this page with a revised effective date. For privacy requests or questions, email privacy@pophops.co.